Info & Policies
Information and Policies
Delivery/Collection Information
Our aim is to deliver your products to you as quickly as possible.
Orders for posting are despatched using Royal Mail's standard First Class service.
Within the UK, whether we post your order or deliver to you locally in person using our own van, we will deliver your order free of charge if your order value is £12.00 or more, and will charge only £2 for an order value below £12.00. Orders are not processed on Sundays or Bank Holidays, otherwise you can expect to receive your order within three working days.
Orders to addresses outside the UK attract a postal charge of £10 or more depending on your location.
Alternatively, if you choose 'Click & Collect' we'll email you as soon as your order is ready for collection and then it can be collected from us Monday to Saturday between 9am and 4pm.
If you need your order urgently or the delivery date is really important to you please e-mail us at info@cravenstationery.co.uk providing a contact telephone number. We will do everything we can to ensure you have your order when you need it.
Returns
We sincerely hope you will be pleased with your purchases. However, if this is not the case and you wish to return an item then we will accept returns within 14 days of you receiving the item so long as the item is still in its original packaging, has not been used and is in a re-saleable condition.
Arrangements for and the cost of returning the goods will be at your own expense and we recommend that you send items tracked, including a note of your order number and the reason for return.
The value of the item will be refunded to the debit card, credit card or paypal account you used when making the purchase. We will normally process the refund within 48 hours of the day of receipt of the item with ourselves.
We very much hope that all items will be received by you in good order. If this is not the case then we ask that you contact us as soon as possible, preferably by telephoning us on 01756 795925 or, if that is not convenient, by emailing us at enquiry@cravenstationeryonline.co.uk. We'll do everything we can to put things right for you in as short a time as possible.
Privacy Policy
Here at Craven Stationery we value our own privacy and so we understand the need to respect your privacy too. We take the confidentiality of your personal information very seriously and are committed to protecting your personal data. This Privacy Policy outlines our practices with respect to information collected from users who access our website or otherwise share personal information with us.
What type of information may we collect?
- Information that you provide by filling in forms on our site (Craven Stationery Online), details of transactions you carry out through our site and for the fulfilment of orders.
- If you contact us, we may keep a record of that correspondence.
- We may also use web analytic tools when you browse our website to record things like your IP address, location data, traffic data, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- We also use cookies (more information later).
How do we use this information?
We use the personal data we hold to complete any transactions you enter into or where it is needed to comply with a legal or regulatory obligation.
We may also use this data to provide you with information about products, services and special promotions that we feel may be of interest to you and to ensure that content from our site is presented in the most effective manner for you and your computer.
Do we share this information with any third parties?
We have no intention of sharing your personal data with any third parties.
Should this change for any reason we will advise you and you will have the right to find out what pesonal information we hold and/or to ask for any information we hold about you to be deleted.
Can I unsubscribe from receiving marketing communcations?
We would like to make it as easy as possible for you to unsubscribe if you no longer wish to receive marketing communications from us. To do this you can:
- Click on the "unsubscribe" link on the bottom of any email marketing communications;
- Email us at enquiry@cravenstationeryonline.co.uk;
- Telephone us on 01756 795925;
- Write to us at Craven Stationery Online, 22-24 Coach Street, Skipton, BD23 1LH.
How can I correct personal information that is inaccurate?
If you believe that some of the personal information we hold is inaccurate and you want us to change it then please send your request to us by:
- Emailing us at enquiry@cravenstationeryonline.co.uk;
- Telephoning us on 01756 795925;
- Writing to us at Craven Stationery Online, 22-24 Coach Street, Skipton, BD23 1LH.
How can I find out what information Craven Stationery holds about me?
You have the right to know what personal data we hold about you and how it is processed.
You should make any request by email to enquiry@cravenstationeryonline.co.uk or by writing to us at Craven Stationery Online, 22-24 Coach Street, Skipton, BD23 1LH.
We will provide the following information free of charge and within one month of the request:
- confirmation of what personal data we hold about you and where it is held;
- a copy of the data;
- any supporting documentation.
A reasonable charge may be made if we feel that the request is excessive or repetitive or if further copies of the same information are requested.
If we are unable to provide the information within one month we will write to you and explain the reasons for the delay and provide an indication of when the information will be provided.
Before supplying the data we may contact you to ask for proof of your identity and, when this is requested, you must produce this evidence for the request to be complied with.
How long will we keep your personal information?
We will keep your information on our databases until you ask us to delete it or for as long as we think it relevant to do so. We may delete it if you have not interacted with us for a while and we believe it is no longer relevant for us to keep it.
How is this information stored and transmitted?
We have security measures in place to restrict access to your data, to maintain integrity and to prevent data loss.
Data can only be accessed or processed by employees of Craven Stationery.
Where we store your data
All information you provide to us is stored on a secure server. Any payment transactions will be encrypted using SSL technology.
Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Whilst we have put reasonable measures in place to safeguard the security of your personal data, the transmission of information via the internet is never completely secure. Whilst we will do our best to protect your personal data, we cannot absolutely guarantee the safety of your data transmitted to our site and any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access to it.
Will this policy change?
From time to time we may review this policy. Material changes to the policy will be notified to you by email.
Cookies Policy
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
- Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible - but certainly also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.
- The privacy policy of the library operator Google can be found here: https://google.com/policies/privacy.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy.
Marketing
We may use your Personal Information such as your name, email address, telephone number, etc., for the purpose of providing you with promotional materials concerning our services which we believe may interest you.
To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate Transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us by emailing enquiry@cravenstationeryonline.co.uk or writing to us at Craven Stationery Online, 22-24 Coach Street, Skipton, BD23 1LH.
Last Modified 18 December 2020
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"Just wanted to say what terrific service! Arrived one day after order - beautifully packaged. It is a nice product too." Mr P., Windsor.
"Happy Customer - searched online to order a diary, found Craven Stationery and placed the order Saturday afternoon and the diary arrived first thing Monday morning. Very impressed by the speed of service and that delivery was no extra cost - definitely recommend and would use again " Anne Louise Mitchell.
"Hi. Just a line to say 'Thank You' for sending filofax diary pages to my daughter. She received them in less than 24 hours from ordering. Brilliant service." DH, Skipton.
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